Terms & Conditions
All of our products are made to order, please allow up to 14 working days for your order to arrive. All items will be shipped with the Royal Mail, unless over 2kg. MyHermes will be used for orders over 2kgs.
When purchasing from us you agree that:
Unfortunately we cannot give refunds on personalised orders unless they are faulty. We will offer an exchange if the product is faulty. If an item that was ordered as part of a set is faulty/damaged, we will replace the single item. Refunds will not be given on entire sets due to one product being faulty. We will always arrange a replacement item to be sent out to you if we are unable to correct or fix the faulty item.
We can exchange or refund an item that has not been personalised, providing it is within 14 days of the date of purchase. All items will be returned at the buyer's expense. If you wish to exchange an item, the postage cost of the new item to be sent out to you will be paid at the buyer's expense. This does not include personalised orders. We do not provide refunds on personalised orders.
You must retain possession of all goods and ensure that they are kept in the exact condition as they were when they were delivered to you. We will be in contact with you and we will arrange for you to have the goods delivered back to us. This does not include personalised orders. We do not provide refunds on personalised orders.
You also have the right to cancel your order prior to dispatch within 1 day of placing it.
We will refund to you the full purchase price including postage and packing of an item which is delivered in a damaged or faulty condition. Please return the item in the same condition that it was received. (this does not include damage that has been caused due to normal wear and tear, failure to follow instructions, failure to comply with washing instructions or misuse). We will refund the return postage cost to the value of the current price of Royal Mail 2nd Class. Please retain your receipt for proof of postage and postage reference number. Refunds will only be processed once the returned item has been received.
All of our print is designed to last. Failure to comply with garment washing instructions may result in damage to your print. Returns, refunds and exchanges will NOT be offered to customers who have failed to follow wash instructions. Printed items must be washed below 50 degrees. Never tumble dry on high/hot settings. If the garment is suitable to be tumble dried, only use a low/cool setting.
Custom designs are available and so are changes to our current templates, please email us to discuss your requirements. All orders will be completed as per the requirements outlined in any EMAIL correspondence. Please ensure that your instructions are clear as refunds and exchanges are not available on custom designs. If you place your order through our website after discussing a custom order, we will follow all instructions as set out in the email. If there are any differences between your online order form and the email correspondence, directions that were provided via the emails will be followed and NOT the order form. Under these circumstances (custom orders), the order form will be treated as a means of payment, not instructions for order.
Please contact us to arrange a priority delivery on any orders that are needed by a certain date. We will confirm if we are able to fulfil your order in time or not. We agree to process and ship out your order with a shipping service that advises of a suitable delivery time scale for your required date. We cannot be held responsible for any orders that are delayed in transit. We cannot be held responsible for orders that do not arrive with you due to incorrect or incomplete addresses. it is your responsibility to provide a correct and accurate shipping address. Refusal of delivery will mean that you will be required to pay for the order to be sent back out to you again at a later date should you wish to still receive them. STRICTLY NO REFUNDS ON PERSONALISED GOODS. STRICTLY NO REFUNDS ON ORDERS DELAYED IN TRANSIT.