Delivery & Returns Information

CHRISTMAS DELIVERY:

Last order date for Christmas delivery (UK) is the 5th December. Any orders placed after this date are not guaranteed to arrive in time for Christmas. Whilst we will try our best to dispatch as many orders as we can in time for Christmas, we accept zero responsibility for orders that arrive after Christmas. Refunds will not be given on orders because they arrive later than expected. NO RETURNS/REFUNDS ON PERSONALISED GIFTS. 

GENERAL DELIVERY TIMESCALES:

All of our products are made to order. Most orders will arrive within 10 working days but please be prepared to allow up to 14 working days for your product to arrive. Please be aware that at certain times of the year (October-December especially) we experience high volumes of orders so allow extra time, APPROX 21 DAYS. A very few amount of our products come from a supplier based in Germany. These items have taken longer than usual to reach us since Brexit. Please be prepared to wait.

DELIVERY TIMESCALES ON HKM PRODUCTS:

We try to hold as much stock as possible, however limited space means we may not have your chosen size/colour/product on our shelf. In the event of this, we will order it in from our supplier. A very few amount of our products come from a supplier based in Germany. These items have taken longer than usual to reach us since Brexit. Please be prepared to wait. Our supplier based in Germany supplies us with: HKM Luxury Fleeces, HKM Cooler Rug Fleeces, HKM dog coats and some of the equestrian fly veils. Since Brexit, our shipments can be delayed at customs. We will always have your design work created and printed, so that your item is ready to be personalised and dispatched as soon as we receive the stock. 

UK DELIVERY OPTIONS:

Once your order has been made, we will send it out as: Standard Delivery (3-5 Day Delivery) No-Signature Required. Delivered with the Royal Mail.

Orders over 5kg will be sent with a courier.

NON-UK DELIVERY:

Your delivery charge will be calculated at checkout. This will be based on the weight of your order and will vary based on your location. Please be aware of import charges. You will be responsible for any charges incurred.

BREXIT. Any orders placed for delivery outside of the United Kingdom may incur an import charge. It is the recipients responsibility to pay the relevant charges. Refunds will not be issued on personalised products that are not claimed from customs. You will not be refunded on personalised products that have been refused delivery by the recipient.   

Addressing Your Package

The address is taken from the delivery address field you fill out in the order form, or as it is saved on PayPal. It is your responsibility to make sure the address is correct. We will not be liable for any package you do not receive because you have typed in the wrong address or postcode. If a parcel arrives back with us due to failure to collect or the wrong address entered, it will be up to the buyer to pay for postage to have it sent out again 

PRIORITY POSTAGE

Please contact us to arrange a priority delivery on any orders that are needed by a certain date. We will confirm if we are able to fulfil your order in time or not. We agree to process and ship out your order with a shipping service that advises of a suitable delivery time scale for your required date. We cannot be held responsible for any orders that are delayed in transit. We cannot be held responsible for orders that do not arrive with you due to incorrect or incomplete addresses. it is your responsibility to provide a correct and accurate shipping address. Refusal of delivery will mean that you will be required to pay for the order to be sent back out to you again at a later date should you wish to still receive them. STRICTLY NO REFUNDS ON PERSONALISED GOODS. STRICTLY NO REFUNDS ON ORDERS DELAYED IN TRANSIT

RETURNING AN ITEM

Unfortunately we cannot give refunds on personalised orders unless they are faulty. We will offer an exchange if the product is faulty. If an item that was ordered as part of a set is faulty/damaged, we will replace the single item. Refunds will not be given on entire sets due to one product being faulty. We will always arrange a replacement item to be sent out to you if we are unable to correct or fix the faulty item.

We can exchange or refund an item that has not been personalised, providing you notify us of your intent to return an item. You are required to notify us within 14 days of your order being delivered. All items will be returned at the buyer's expense. If you wish to exchange an item, the postage cost of the new item to be sent out to you will be paid at the buyer's expense. This does not include personalised orders. We do not provide refunds on personalised orders.

You must retain possession of all goods and ensure that they are kept in the exact condition as they were when they were delivered to you. We will be in contact with you and we will arrange for you to have the goods delivered back to us. This does not include personalised orders. We do not provide refunds on personalised orders.

You have the right to cancel any customised/personalised order as long as you notify us by email within 24 hours of placing your order. 

You are entitled to cancel any non-personalised/custom-made order up to 14 days after your order is delivered. You do not need to give a reason for cancelling. You are required to return the unwanted goods at your own cost. This only applies to non-personalised orders. We cannot refund any personalised orders as these are custom made/bespoke.

I agree that in line with the General Data Protection Regulation (GDPR) I give consent for you to email me with confirmation of receiving my cancellation request.

We will refund to you the full purchase price including postage and packing of an item which is delivered in a damaged or faulty condition. Please return the item in the same condition that it was received. (this does not include damage that has been caused due to normal wear and tear, failure to follow instructions, failure to comply with washing instructions or misuse). We will refund the return postage cost to the value of the current price of Royal Mail 2nd Class (for faulty goods only). Please retain your receipt for proof of postage and postage reference number. Refunds will only be processed once the returned item has been received. 

The buyer is responsible for all costs incurred when returning an item they no longer require. This will not be reimbursed.

All of our print is designed to last. Failure to comply with garment washing instructions may result in damage to your print. Returns, refunds and exchanges will NOT be offered to customers who have failed to follow wash instructions. Printed items must be washed below 50 degrees. Never tumble dry on high/hot settings. If the garment is suitable to be tumble dried, only use a low/cool setting.

Our return address is:

Print My Words, 
1 Greenbanks Drive, 
Barry, 
CF62 8HZ