Delivery Information

All of our products are made to order. Most orders will arrive within 10 working days but please be prepared to allow up to 14 working days for your product to arrive. Please be aware that at certain times of the year (October-December especially) we experience high volumes of orders so allow extra time, APPROX 21 DAYS

 UK Delivery Options

Standard Delivery (3-5 Day Delivery) No-Signature Required. Delivered with the Royal Mail.

Orders over 5kg will be sent with a courier.

BREXIT. Any orders placed for delivery outside of the United Kingdom may incur an import charge. It is the recipients responsibility to pay the relevant charges. Refunds will not be issued on personalised products that are not claimed from customs. You will not be refunded on personalised products that have been refused delivery by the recipient.   

Addressing Your Package

The address is taken from the delivery address field you fill out in the order form, or as it is saved on PayPal. It is your responsibility to make sure the address is correct. We will not be liable for any package you do not receive because you have typed in the wrong address or postcode. If a parcel arrives back with us due to failure to collect or the wrong address entered, it will be up to the buyer to pay for postage to have it sent out again 

PRIORITY POSTAGE

Please contact us to arrange a priority delivery on any orders that are needed by a certain date. We will confirm if we are able to fulfil your order in time or not. We agree to process and ship out your order with a shipping service that advises of a suitable delivery time scale for your required date. We cannot be held responsible for any orders that are delayed in transit. We cannot be held responsible for orders that do not arrive with you due to incorrect or incomplete addresses. it is your responsibility to provide a correct and accurate shipping address. Refusal of delivery will mean that you will be required to pay for the order to be sent back out to you again at a later date should you wish to still receive them. STRICTLY NO REFUNDS ON PERSONALISED GOODS. STRICTLY NO REFUNDS ON ORDERS DELAYED IN TRANSIT