Delivery & Returns Policy

General Delivery Timescales

All of our products are made to order. While most orders arrive within 5–7 working days, please allow 10–14 working days during busy periods or for personalised items.

Orders are dispatched via a 48-hour tracked service once complete.

Busy periods: Between October and December, higher order volumes may cause slight delays.

Some products are sourced from our supplier in Germany (e.g., HKM luxury fleeces, cooler rug fleeces, dog coats, and some fly veils). These items may experience customs delays post-Brexit, so please allow extra time for delivery.

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UK Delivery Options

• Standard orders: Tracked 48 – No Signature Required, delivered via Royal Mail.

• Orders over 5kg: Dispatched via courier.

Address responsibility:
We use the delivery address you provide at checkout (or via PayPal). Please ensure it is correct. We cannot be held responsible for packages sent to the wrong address. If a package is returned due to an incorrect address, the buyer must pay postage to resend.

Priority postage:
If you need your order by a specific date, please contact us before ordering. We will confirm whether we can meet your required timeline.

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International & Non-UK Delivery

All international shipping costs are calculated at checkout based on weight and destination.

Important: Import Duties & Taxes
Orders shipped outside the UK may incur import duties, taxes, or customs fees.

• These charges are set by your country’s customs authorities and are the responsibility of the recipient.

• We cannot prepay these charges or refund them if the package is returned.

• For personalised items, refunds are not available if the order is refused by customs.

For full information, see our International Shipping & Import Duties page.

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Returns & Refunds

Personalised Orders

• Personalised or custom-made items cannot be refunded unless faulty.

• If your personalised item is faulty, we will arrange a replacement once the item is returned to us.

• Please note, refunds are not available for personalised items that are refused by customs or returned for non-collection.

Non-Personalised Orders

• Exchanges or refunds are available within 14 days of delivery if items are unused and in original condition.

• Buyers are responsible for return postage.

• Replacement items’ postage costs are also at the buyer’s expense.

Faulty Items

• If your item is faulty, please contact us with a photo and description.

• We will provide a return label and arrange a replacement promptly once the item is returned.

• Only the faulty item is replaced, not full sets unless all items are faulty.

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Washing & Care Instructions

• Printed items must be washed below 50°C.

• Avoid high/ hot tumble drying.

• Failure to follow washing instructions may damage the print and will void returns or refunds.

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Contact & Returns Address

Print My Words
267 Holton Road,
Barry, CF63 4HT